When I got taken by ambulance to the Concord hospital EMERGENCY, there was a triage process that I went through. It should be a similar process for a roof leak. We call this our Ultimate roof repair checklist.
A roof leak is an emergency. But good roofers (just like good doctors) are rare. They don’t just stop what they are doing and jump to your aid.
Therefore, the best solution when your roof springs a leak is to go through a triage process. You can do a lot yourself to mitigate the damage before you need to call in anyone else.
The local SES is like the hospital emergency team. Use them first because they are the real emergency workers. Then contact your insurance company. They will be useless in an emergency – but they will play a major role in repairing your roof when the storm has passed.
Do not try to contact us. We are not set up repairing roof leaks in the rain and our response times are not good.
Instead, check out my post on “How to cope with a leaking ceiling”. If anything, it will reduce your panic.